Terms service

Cancellations & Changes

Because of an automated process it is not possible to cancel an order that has already been placed. Also changes or additions are not possible. If you want to order more fabrics, you can place a new order for the extra fabrics. It is also not possible to combine multiple orders to avoid extra shipping costs.

Right of withdrawal

Because we produce on demand, our products are custom made especially for you and are therefore excluded from the right of withdrawal.

Order quantity

Order quantity is per meter (or per 6, 10, 30, 50 meters). When ordering 2 meter, the fabric will be send in one piece.Orders above 3 meter could come in 2 pieces.Total length ordered may vary with 3%, which we consider reasonable.

VAT/Taxes/Duties

For all orders with a shipping address in an EU country, VAT will be charged with the order, unless a valid EU VAT number is entered during the ordering process.

For shipping addresses outside the EU, no VAT will be charged in the order. However, the taxes / duties / import costs must be paid in your own country. This can also be requested by the carrier (usually UPS) before the package is delivered.

For the amount of taxes/duties/import costs, we advise you to inquire with the local tax authorities.

Reselling our fabrics

It is allowed to resell our fabrics as a reseller, but the prices must at least meet our prices. If you want to sell the fabrics per meter, the prices must at least match our prices per meter.

Margin of printing errors

There may be minor (printing) errors in the fabrics. For this we maintain a margin of error of 5% of the fabric.

Note that a test hole or a seam (often with handwritten text) is more common. This is not an error. In that case, we already supply extra fabric to compensate.

Also keep in mind that the fabrics are not always printed over the entire width. Our Fabrics page shows the usable printed surface of the fabrics.

Colors can differ from previous batches

It is possible that the colors between different batches differ from each other. We can therefore not guarantee that a newly ordered fabric will be exactly the same as the fabric from a previous order.

Also take into account color differences between previous batches that we previously had produced elsewhere and the current batches that we produce ourselves. Differences in colors are no reason to return the fabrics.

Note: if you order 1 design on different qualities of fabric, keep in mind that the colors may not all be the same, because the different fabrics may differ in color tone.

If you want to be sure that you have fabrics from the same batch for certain projects, we recommend ordering more in one go.

Samples

For the designs in The Print Room you can order samples so that you can see, feel and test the desired design & fabric quality before ordering a large quantity. Also for our Print your Own products we we recommend ordering a test swatch first, so you can see/test the result of your design.

Shipping and updates

All orders for in stock fabrics will be prepared for shipping within 2-5 business days, this does not include weekends. Orders with Print Your Own Test swatches will be prepared within 7 business days. You can check your email inbox (also check your spam or advertising boxes) to see if you have received a dispatch notification. Take into account a longer delivery time in case of a discount.

Also take into account color differences between previous batches that we previously had produced elsewhere and the current batches that we produce ourselves. Differences in colors are no reason to return the fabrics.

Note: if you order 1 design on different qualities of fabric, keep in mind that the colors may not all be the same, because the different fabrics may differ in color tone.

If you want to be sure that you have fabrics from the same batch for certain projects, we recommend ordering more in one go.

Pre-orders

When ordering pre-orders please make a note about the expected delivery time; all pre-order deliveries are estimates and sometimes can run over by 1-2 weeks. You can also check our social media pages (facebook and instagram) for further updates.

Washing of the fabrics

The washing advice is listed with the articles in our shop and in the FAQ.No general washing guarantee can be given because there are many different types of washing machines and detergents, each of which can affect the performance and the result of the wash in their own way. It is important to emphasize that the user is responsible for choosing and using the right detergents for his or her specific washing needs.

Complaints or problems with your order

We use a margin of error of 5%. Errors of more than 5% can of course be reported to us.

Note that a test hole or a seam (often with handwritten text) is more common. This is not an error. In that case, we already supply extra fabric to compensate.

Please check the fabrics before use, as we cannot provide a solution for already used fabrics..

Complaints/problems must be reported through the complaint form within 30 days of receipt. All complaints/problems with an order will receive a response within 5 business days. Please enclose clear photos of the fabrics.

In case of a justified complaint, we will arrange an appropriate compensation in the form of a refund or a discount code (you can indicate your preference in the complaint form).

Returns

Because we print on demand and cut fabrics to size, it is not possible to return the fabrics. If there is a complaint or an incorrect delivery, please use the complaint form.

Copying prohibited

It is not allowed to copy the designs on our website, as this is the registered property of Family Fabrics or of the relevant partner designer.